Company Name: Flownet Solutions Ltd
Phone Number: +44 (0) 1733 602 703
E-mail: info@flownet.co.uk
Company Number: 13263858
This web site is operated and owned by Flownet Solutions Ltd (the ‘Company’). References hereafter to ‘we’ or ‘us’ shall mean the Company. We are the sole owners of the information collected.
The information we collect is that which you provide voluntarily to us, or to a trading name of Flownet Solutions Ltd. We currently collect and process the following information:
• Personal identifiers, contacts and characteristics, such as: your personal name, e-mail addresses, business name, contact telephone number and postal address.
• Information regarding services which you have expressed an interest in receiving information about, or discussing further.
• Customer financial information for the purposes of performing credit checks.
• For customers and partners, we collect customer financial information, such as the contact name, telephone number, e-mail address and postal address of your accounts payable / accounts receivable departments.
• IP addresses of customers and partners who connect to or use our platform
• How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
• You enquire about a service we offer, such as via a contact form, over the telephone or via e-mail
• You sign-up to a service we offer
• You sign-up to a trial of our services
• You use services we offer
We use the information that you have given us in order to:
• Provide quotations and pricing for the use of our services either directly to the end-customer or to a partner
• Provide support and assistance for the use of our services
• Enable the use of our platform, for example: to configure appropriate billing, tenant accounts, etc. as required for you to operate the services purchased.
• To provide marketing information on our products and services by e-mail, telephone or postal mail
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
• We have a contractual obligation.
• We have a legitimate interest.
• How we store your personal information
We take privacy seriously. Your information is securely stored.
We keep all or some of your personal information (personal information being as explained in ‘The type of personal information we collect’) for whichever is the longest: a) your use of our services, b) the duration of your contract. We will then dispose your information by deletion from our production databases.
Under data protection law, you have rights including:
• Your right of access - You have the right to ask us for copies of your personal information.
• Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
• Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us via one of the following methods if you wish to make a request:
E-Mail: info@flownet.co.uk
Telephone: +44 (0) 1733 602 703
If you have any concerns about our use of your personal information, you can make a complaint to us directly via one of the following methods:
E-Mail: info@flownet.co.uk
Telephone: +44 (0) 1733 602 703
If you feel we have been unable to resolve your complaint within the one month timeframe permitted, you can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk